We realize it may take years to win your business, but only seconds to lose it. That’s why our number one priority is to provide the best in customer service. Every single day, we work hard to earn your business again and again.
Fast, efficient, 98% up-time for our customers!
We start by taking great care of the the employees that we expect to take great care of you. Happy, fulfilled employees are the backbone of Commonwealth. Lengthy tenure and numerous awards, including the Washington Post’s Top Work Places for 2015 through 2018, are the evidence.
Our Dispatch System
Our system tracks all of our techs via GPS and automatically routes them in order of call within proximity to ensure the fastest response time.
All of our techs are Konica-Minolta factory certified on every Konica-Minolta multi-functional device. The average tenure in our service department is 22 years.
We have an in-house lab and help desk.
Our large Inventory means we’ll have what you need, when you need it. All parts are Konica-Minolta All supplies are Konica-Minolta
We Care System
We monitor all of your devices for:
- service calls
- supplies and ship automatically
- meter readings
Or, if you prefer, you can call, email or fax in your request. Either way, we will respond to your request immediately and inform you of the status.
Konica Pro-Tech Award Winner for 2015, 2016 & 2017
To attain the Pro-Tech standard, each element of Commonwealth’s operation was evaluated and measured, including:
- management skills
- inventory control systems
- technical expertise
- dispatch systems/response time
- customer satisfaction ratings