Our “We Care Program” is fully automatic. Your equipment talks to us. We take care of the issue and follow-up with you to let you know what we’ve already done. Your machines also tell us when they are low on supplies and we automatically ship refills to you before you run out.
- Never make a service call
- Never call for supplies
- Never take a meter reading
- 24/7 monitoring on all network connected devices
- You get a 12-month money-back guarantee
- You get a 2-year new machine replacement guarantee
- 4 hour response time guarantee
- 98% up-time guarantee
One Source — One Invoice — One Responsibility
We Care Program – The Very Best Customer Support for Print Services
Mike Sarelson: “Through our We Care program, we use remote accessibility to manage the customer’s entire fleet of print devices regardless of the manufacturer. What that means is you don’t have to call for service. You don’t have to wonder if your machine is down. You don’t have to wonder if you have enough supplies. You don’t have to keep a large amount of supplies on hand. And we ship out automatically. So, at 3:00 in the morning if your machine goes down, at 8:00 in the morning when we open we know it immediately.
John Greene: “The customers just love it. To have a person not have to stop what they’re doing to call in for toner, to place a, a simple service call, to know that their copier communicates to Commonwealth, it tells us when it needs something. It tells us when it’s not doing something right. And then we proactively send out the solution whether it be toner, paper, a technician, whatever. And then we’ll follow up with the customer letting them know that the action has been taken care of.”
Chris Davis: “…they get very excited on the fact that everything can be automated now through our We Care program, all the supplies, all the service calls, as well as even our automated meter report program.”
Mike Sarelson: “We send a tech. We send the supplies. We also send you an email telling you that your machine is down and we’re telling you what we have done. So, we don’t call you and ask you what we should do. It’s already done. You are notified of what we are presently doing. That’s proactivism.”
Jorge Fleming: “The We Care program actually, the customer pays us the largest compliment one could get and that’s basically that we’re going to entrust Commonwealth to handle all our equipment, the ordering of supplies, the maintenance, the service, um, of the actual machines. So, it, it, it’s a huge program. The customers obviously feel comfortable with it. I think it really sets us apart from our competition. And the customers basically saying I’m entrusting that part of my business to you so I can do what I have to do, um, that makes me successful.”