Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) has announced that Commonwealth Digital Office Solutions has been honored with a 2017 Pro-Tech Service Award. The Pro-Tech Award recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. Commonwealth was also recognized for this honor in 2015 and 2016.
“Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents achievement of Konica Minolta’s highest standards for dealer service and proficiency.”
To attain the Pro-Tech standard, each element of Commonwealth Digital Office Solutions operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
Mike Sarelson, President of Commonwealth Digital Office Solutions commented on the award saying, “We are honored to be among the very few Konica dealers to receive the Konica Pro-Tech award. Our entire service department has worked very hard to reach this level.”
“At Commonwealth, we work hard to provide the best experience possible. Our We Care program automates all aspects of customer service reporting; never having to call for service, order supplies or provide a meter reading. Plus, our customers receive peace of mind with our 12-month money back guarantee. We value our customers and our employees, as demonstrated by our 2015 and 2016 Washington Post Top Workplace Awards. For 38 years, we have been providing value all day, every day.”