If your business involves high-volume printing, then you know production downtime is simply not an option. Downtime equals lost revenue because profit margins and schedules are tighter than they have ever been.
Commonwealth’s Production Print Guarantee is one of the main reasons many of our clients choose us as a supplier. For businesses who own or lease a production printer from Commonwealth, we guarantee that we’ll meet your printing needs in our own offices if your machine is down. We’ve essentially eliminated the idea of downtime for our clients – and they love it.
What is Production Print and Who Uses It?
Production printers are high-speed printers used for high-volume jobs. These jobs include manuals, pamphlets, booklets, and more. For companies using production printers, output is critical to their day-to-day operations – whether they are a university, a school, a print shop, or a marketing and design company. When a production printer is down or inaccessible, it’s not the same as when the average office copier goes down. Even a day of missed production can be devastating to a company’s bottom line and their reputation. We created our Print Production Guarantee because of this; all of our production print customers deserve a safety net.
How Does the Commonwealth Production Print Guarantee Work?
If your company leases or owns a Commonwealth production printer, Commonwealth will print your jobs for you if you are down for more than four hours, completely free of charge. This concept is not just a promise; we have made good on this commitment on numerous occasions – even going the extra mile for clients during moves or during particularly high-volume jobs that exceeded their capacity. One client used our on-site machines for a full day free of charge while their company moved to a new location. We enjoy giving our customers added convenience and flexibility.
In our client’s words: “You don’t get that from the big companies – you just don’t. That’s a big deal because when you need something you need it.”
What are the Benefits of a Print Production Guarantee?
The primary benefit of guaranteeing a maximum downtime is that we can offer our clients project security. At Commonwealth, we believe that this protection makes us true partners with our customers. We understand that downtime costs them money and can affect their reputation with clients, impacting customer loyalty. Just as we are committed to meeting our clients’ needs, we understand that they have to meet the needs of their customers, too.
We want our clients to grow and be as productive as possible. They run fast-paced businesses with tight deadlines. We understand the nature of production print and are ready to help them handle their challenging circumstances. If this means bringing their production print jobs in-house during a repair, move, or other critical situation, we will be there for them, time after time.
After we had helped with a high-capacity job, one client said: “Commonwealth came to the rescue. Knowing that they’ve got my back in terms of delivering on my promises: that’s what partnership is to me.”
That’s what partnership means to us at Commonwealth, too; we want to be there for our clients.
Commonwealth’s Print Production Guarantee: Putting Clients First
Instead of losing your production printer for days – or even weeks – in the event of a breakdown or other emergency, what if you were only down for a few hours? It sounds like a dream, but it is a 100-percent reality for Commonwealth Digital clients. We guarantee that our clients won’t be down for more than four hours without their essential production print capabilities. To uphold this pledge, we make our machines available free of charge, when needed. It’s just one more way that we show our commitment to customer service on a daily basis. In the words of one of our clients, “we’ve got your back.”