In today’s fast paced business environment what was once simply a “printer” has now become a multifaceted nexus for business activity. The machines that now occupy this important role are web connected business tools that provide vast opportunities to save time and streamline work. They can scale in price and quality to meet your business needs but what has become one of the most important factors in the decision process is ongoing service of those machines.
Choosing A Printer: Service Is Key
Today’s multifunction devices are more useful, intuitive and productive than their predecessors. They’re also more complex, so service requires skill and a solid IT background. At Commonwealth Digital, customer service is our claim to fame, and it’s the main reason our longtime clients stick with us despite a competitive marketplace for digital office products. We are a proud distributor of Konica-Minolta equipment. Their Bizhub line is the best around, but we know there are other products available that offer many of the same functions. That’s why ongoing, reliable customer service is so essential.
Commonwealth’s Advantage: The Best Konica-Minolta Products
Recognized as top of the line in printing and document management, Konica-Minolta products have a reputation for quality and customer satisfaction. As an award-winning Konica-Minolta distributor, Commonwealth offers a range of products for all company sizes and all print volumes.
Whether printing is your company’s bread and butter or simply one element in running your operation, we have the right tool for you. These include multifunction devices of all sizes; larger production print machines (ideal for high print volume businesses like universities, graphic design businesses, and some government agencies), and top quality compact printers for routine office needs. Our super knowledgeable sales team will help you decide which printers best fit your business’s needs.
Commonwealth’s Advantage: Our Commitment To Customer Service
Our relationship is far from over once you’ve made your choice. We’ll deliver and install your printer, train your staff in operating it and continue to be there for everything from technical support to changing the toner. Our business clients highlight several reasons they continue to choose Commonwealth when choosing a printer:
Commonwealth’s Technical Team
Commonwealth’s highly skilled service team is one of our greatest assets. All of our techs are Konica-Minolta factory certified on every multi-functional device. Our in-house lab allows us to train and troubleshoot on our time instead of yours (check out our recent news post for details on this revolutionary approach to service. Our service team is experienced (the average tenure in our service department is 32 years) but are also regularly trained in the latest technology. They’re also great folks who work well with our clients on site.
Commonwealth’s Top Notch Customer Service Staff
Often when we call customer service for other products, we get someone in a faraway location who may not have a clue what we’re talking about. When you call customer service at Commonwealth, you’ll get a highly trained employee who understands your needs and is able to communicate them clearly to our technical team.
Commonwealth’s We Care System
Commonwealth’s We Care system is the crown jewel of our customer service program and one of the reasons we are consistently recognized by our own clients (as well as industry leaders). We consistently monitor all of your devices for service issues, supplies and meter readings, so we usually know when there’s a problem or when supplies are needed before you do. We are also, of course, immediately responsive to your questions, feedback and service requests. Most of our clients find that we’re on top of things before they even have a chance to call.
Commonwealth: An Industry Leader
It’s not just our customers who have recognized our commitment to customer service. In addition to being named an Elite Dealer by the ENX trade magazine, Commonwealth has won the Konica Minolta Pro-Tech Award for both 2015 and 2016, recognizing dealers with an exceptional commitment to customer service. As we’ve said before, our reputation with our clients is most important, but a little industry recognition never hurts!
Commonwealth Makes Choosing A Printer Easy
The word “printer” really doesn’t do justice to what today’s printing devices are capable of. And yet, printing remains a huge part of most companies’ operations. Today’s multifunction printers are simply amazing and can allow your team to be more efficient and productive than ever before. However they’re also more complex and high-tech, and the incredibly wide range of functionalities can make picking the best printer a challenge. Knowing that training, service, and maintenance are in the hands of the experts at Commonwealth can remove a big part of the uncertainty. When you work with a supplier you can trust and rely on, choosing a printer is a piece of cake.