When one of your organization’s IT users has a question or needs help with a program or IT device, they should have immediate access to technical support regardless of whether it is day or night.
IT support should always be available when you need it
All Covered Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. Any time anyone in your organization needs IT help of any kind, they can call our Help Desk and speak with a Qualified All Covered engineer.
Get the help you need in a language that you can understand
When your users call our Help Desk, they can be sure to have their needs understood and addressed promptly. We are able to do this because our Help Desk is staffed in the US by All Covered engineers that are held to the same standards as our engineers that visit your business site.
With remote monitoring you’re always covered, but in case of emergency we can also come onsite
All Covered has invested in the best technologies available in order to address IT users’ problems remotely. This means that instead of having to call in to schedule an onsite visit with one of our engineers, our engineers can help your users remotely. We have in place the technologies needed to immediately assess and address your users’ server, desktop, and network issues. Still have a problem? In case of emergency we can also schedule an engineer to help you onsite.