Commonwealth Digital

Commonwealth Digital Office Solutions BBB Business Review
  • Home
  • About
    • The Commonwealth Commitment to Service
    • Organizations We Support
    • We Care Program
    • Secure Print
    • Virtual Technical Service
    • Production Print Guarantee
    • Our Lab
    • Videos
    • Testimonials
    • Work for Us
  • Printers & Copiers
    • Color Multifunction Devices
    • Black & White Multifunction Devices
    • Compact Color Multifunction Devices
    • Compact Black & White Multifunction Devices
    • Compact Printers
    • Print Production Color
    • Print Production Black & White
    • Wide Format Printers
    • Off Lease Equipment
    • bizHub Apps
  • Document Management
    • Square 9
      • Business Essentials
      • Return to Work Essentials
      • GlobalSearch
      • GlobalAction
      • GlobalForms
      • GlobalCapture
    • RightFax
    • PaperCut MF
    • FileAssist
    • IPro Copy +
    • IPro eScan-IT
    • PRISM DocRecord
    • Prism Capture
    • Unity Document Suite
    • Dispatcher Phoenix
    • Dispatcher Phoenix ScanTrip
    • eCopy
    • Kofax eCopy Power PDF
    • NSi AutoStore
    • Prism DocSystem
    • PRISM GroupPoint
  • Managed Services
    • Managed Print Services
    • Managed Network Services
    • Managed VOIP Services
  • Solutions
  • Support
    • Konica Minolta bizhub RA
    • Place a Service Call
    • Order Supplies
    • Enter a Meter Reading
    • Meter Reading Instructions
    • Download Forms
    • Phone Directory
    • Print Drivers and Manuals
    • Toner Recycling
  • Contact Us
    • Sterling Location
    • Greenbelt Location
    • Work for Us
    • Question, Comment or Suggestion

Never be Down More Than 4 Hours: The Commonwealth Production Print Guarantee

October 31, 2016 by Derek Rippe

If your business involves high-volume printing, then you know production downtime is simply not an option. Downtime equals lost revenue because profit margins and schedules are tighter than they have ever been.

Commonwealth’s Production Print Guarantee is one of the main reasons many of our clients choose us as a supplier. For businesses who own or lease a production printer from Commonwealth, we guarantee that we’ll meet your printing needs in our own offices if your machine is down. We’ve essentially eliminated the idea of downtime for our clients – and they love it.

What is Production Print and Who Uses It?

Production printers are high-speed printers used for high-volume jobs. These jobs include manuals, pamphlets, booklets, and more. For companies using production printers, output is critical to their day-to-day operations – whether they are a university, a school, a print shop, or a marketing and design company. When a production printer is down or inaccessible, it’s not the same as when the average office copier goes down. Even a day of missed production can be devastating to a company’s bottom line and their reputation. We created our Print Production Guarantee because of this; all of our production print customers deserve a safety net.  

How Does the Commonwealth Production Print Guarantee Work?

If your company leases or owns a Commonwealth production printer, Commonwealth will print your jobs for you if you are down for more than four hours, completely free of charge. This concept is not just a promise; we have made good on this commitment on numerous occasions – even going the extra mile for clients during moves or during particularly high-volume jobs that exceeded their capacity. One client used our on-site machines for a full day free of charge while their company moved to a new location. We enjoy giving our customers added convenience and flexibility.

In our client’s words: “You don’t get that from the big companies – you just don’t. That’s a big deal because when you need something you need it.”

What are the Benefits of a Print Production Guarantee?

The primary benefit of guaranteeing a maximum downtime is that we can offer our clients project security. At Commonwealth, we believe that this protection makes us true partners with our customers. We understand that downtime costs them money and can affect their reputation with clients, impacting customer loyalty. Just as we are committed to meeting our clients’ needs, we understand that they have to meet the needs of their customers, too.

We want our clients to grow and be as productive as possible. They run fast-paced businesses with tight deadlines. We understand the nature of production print and are ready to help them handle their challenging circumstances. If this means bringing their production print jobs in-house during a repair, move, or other critical situation, we will be there for them, time after time.

After we had helped with a high-capacity job, one client said: “Commonwealth came to the rescue. Knowing that they’ve got my back in terms of delivering on my promises: that’s what partnership is to me.”

That’s what partnership means to us at Commonwealth, too; we want to be there for our clients.

Commonwealth’s Print Production Guarantee: Putting Clients First

Instead of losing your production printer for days – or even weeks – in the event of a breakdown or other emergency, what if you were only down for a few hours? It sounds like a dream, but it is a 100-percent reality for Commonwealth Digital clients. We guarantee that our clients won’t be down for more than four hours without their essential production print capabilities. To uphold this pledge, we make our machines available free of charge, when needed. It’s just one more way that we show our commitment to customer service on a daily basis. In the words of one of our clients, “we’ve got your back.”

Filed Under: News

Locations

  • Sterling Location:
    703-450-7171
    800-624-COPY
    21205 Ridgetop Circle
    Sterling VA 20166
  • Greenbelt Location:
    301-982-2679
    800-624-COPY
    7850 Walker Drive
    Greenbelt, MD 20770

Quicklinks

  • Support
  • Order Supplies
  • Service Calls
  • Phone Directory
  • All Equipment
  • Print Services
  • Network Services
  • We Care Program
  • Work for Us

© 2023 Commonwealth Digital, All Rights Reserved · Log In

Small Business Websites by 5.12 Design Lab