When your systems are down and every minute matters, you need a technician that is dedicated to not just finding the solution to your problem, but staying with you until the issue is completely resolved to your satisfaction. Their only priority should be fixing your issue as quickly and as efficiently as possible.
A Different Approach
Copier technicians working with Commonwealth stay with our clients until the issues are completely resolved. We recruit some of the finest problem-solvers in the market, equip them with the best tools available, and give them the freedom to do what they do best—get you back up and running with minimal down time. Commonwealth’s copier technicians find this refreshing approach to be one of the best benefits of working for us. And, clients appreciate being a technician’s top priority.
Proactive Technical Support
With our “We Care” program, Commonwealth works with you to integrate and monitor your printing network so that we can proactively dispatch our technicians to your site, sometimes even before your team realizes there’s a problem. With the level of integrated systems monitoring that we offer, it is often possible to diagnose and correct your problem remotely, further reducing the amount of lost time and increased expenses associated with disabled print systems.
Commonwealth’s superior technical support and customer service was recognized two years in a row by Konica Minolta Business Solutions U.S.A., Inc. Honored with Konica’s 2015 and its 2016 Pro-Tech Service Award at the Art of Disruption Dealer Conference in Los Angeles, Commonwealth has twice been singled out as a Konica Minolta dealership that demonstrates the highest commitment to customer support and satisfaction.
Each element of Commonwealth Digital Office Solutions’ operations was evaluated and measured for the award, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
The company was also selected as one of the Washington Post’s Top Workplaces, an award that is based solely on employee feedback.
Commonwealth’s Benefits for Copier Techs
Providing you with this level of customer service means partnering with technicians that are among the best in their field. We provide them with second-to-none training that is focused on understanding each customer’s individual environment. Our techs look closely at your printing habits and demands, and tailor solutions that optimize your print network for peak efficiency and minimal down time.
Commonwealth is able to offer our clients this unparalleled level of sophisticated service because we empower our technicians with the ability to fully leverage their extensive skills and experience and equip them with the best tools available to serve your needs. Our techs are not driven by volume of service calls per day, but rather, by the quality of care they’re able to provide. Our techs take the time do it right the first time, and stay with you until the job’s done to your satisfaction.
Commonwealth offers top salaries, monthly bonus awards, a pleasant working environment, a full and competitive benefits package, plus a wide variety of incentives. To join this growing digital technology field, please fax your resume to: (703) 450-2943, ATTN: Mr. Sylvia or email msylvia@comdos.com. For more information on the benefits of working with Commonwealth (either as a client or an employee), contact us today.